Cloud
Cloud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cloud has a 1.5 star rating from 58 customer reviews, with 3% likely to recommend. Consumers report high price levels, frequent billing and subscription confusion, poor website and unreachable customer service, and many request a refund.
Key Takeaways for Future Customers
- Read Cloud reviews before subscribing and verify billing emails to avoid scams.
- Expect difficulty reaching live customer service for account or payment changes.
Negative Feedback / Risk Areas
- Unanswered calls and invalid phone numbers reported.
- Repeated threatening emails about storage and billing.
- Subscription charges and refund requests unresolved.
Positive Feedback
Some users note good service, cancellation options, and marketing, but these appear limited compared to widespread complaints about customer support and billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cloud has a 1.5 star rating from 58 customer reviews, with 3% likely to recommend. Consumers report high price levels, frequent billing and subscription confusion, poor website and unreachable customer service, and many request a refund.
Key Takeaways for Future Customers
- Read Cloud reviews before subscribing and verify billing emails to avoid scams.
- Expect difficulty reaching live customer service for account or payment changes.
Negative Feedback / Risk Areas
- Unanswered calls and invalid phone numbers reported.
- Repeated threatening emails about storage and billing.
- Subscription charges and refund requests unresolved.
Positive Feedback
Some users note good service, cancellation options, and marketing, but these appear limited compared to widespread complaints about customer support and billing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Freeport, Florida
Phone password locked
i have an iPhone on my plan with T-Mobile that is in my name. the phone was being used by my daughter.
my daughter has passed and I can't get the phone open to use. what can I do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCloud storage locked 2 of my phones already cuz I wouldn't by Xtra storage I'm paying every month for Xtra storage now and I just received an email saying if I don't upgrade their locking it another
- - Storage was locked on 3 phones for not buying Xtra.
- - Now paying monthly for extra storage and a lock notice.
- - I'm disabled and can't afford another phone.
Cloud storage already locked 3 of my phones because I wouldn't buy Xtra storage . Now I'm.
Paying for extra storage every month and they sent a final notice to lock this phone if I don't upgrade,what can I do to stop this please,I'm disabled and can't afford another phone please help me. I've even deleted alot
- Helps save my pics of grandkids
Preferred solution: Help with cloud storage locking my phones when I'm paying every month and can't afford to upgrade
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid my bill but I keep getting emails they say otherwise
Phone rang. No one answered.
Lousy service. I keep getting notices that I have not paid my bill, so here is the proof.
Preferred solution: For them to notice that I paid my bill with a representative from TMbile on the line with me!!!
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy cloud phone was just stolen
To talk to a human being. It didn't even ring then got hung up on me!
Terrible customer service!!
I need this Cloud phone to be shut off so the thieves can't use it!! noNo no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sunnyvale, California
One definitely pissed off customer. Very disappointed.
- - Cloud is not transparent.
- - Customer support is not sufficient.
- - There are no means to contact them.
Trying to get Apple to discuss a problem is like pulling teeth. The bureaucracy they have established through their telephone system is very difficult to navigate.
Cloud is not very transparent. For some ungodly reason their customer support is not sufficient. I have made several attempts to contact them but they dont have in place any means to talk or email them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour company is trying to force me to purchase. cloud i spoke to my attorney, please call me back.
- - Company forces cloud purchase for cameras to work.
- - Reviewer threatens to sue and asks for a call at 973-462-****.
Your company is forcing me to purchase cloud. So my cameras can work if something happens to my family.
Or my cars I will sue you because I shouldn't be forced to purchase cloud. Four my cameras to work can please call me 973-462-****
Santa Rosa, California
Update credit card information
- - Received an account cancellation notice; unsure if real or a scam.
- - Tried calling the number on your site; was told it's no longer in use.
Received account cancellation notice email. I dont know if its real or from scammer.
Tried to call number showed on your website.
Told me your phone number is no longer in use. How can I update with out being able to contact.
User's recommendation: Having your correct number listed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStopping trying to reach cloud for a month with no response. They’re cutting my service now.They could respond to my desperate messages.service
Just contacted pissed consumer and wrote company, Cloud. Told cloud what had happened and what I disliked about them.
Cutting my service because payment thru credit card was cancelled. Would not return call to change payment card.
User's recommendation: Don’t use Cloud.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCloud Sux ! Look … my problem could have been resolved if I could have just talked to customer service . Now I have no Cloud and no photos !
Bring back a live Customer Service agent ! I would still have my cloud and my photos and everything else that came with it .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSim lock
Bought 3rd party phone and I need a SIM unlock code to be able to use another SIM card so I can keep the cloud phone.
- Nice phone
- Need contact number easily located or searched
Preferred solution: SIM unlock code
Colorado Springs, Colorado
Email requires for payment or deletion i think scam
I couldn't get all the directions to contact you
So how do I get in touch with cloud service to pay for my account.
I've gotten emails but looks like a scam! Please do not delete my memories!
Preferred solution: Price reduction
User's recommendation: Trying to figure out if an email is a scam! I can't understand everything because he's taking so fast! The it just disconnected
Chicago, Illinois
Cloud update not going through
I cannot get my cloud to update. Been trying for several days. I recently got a new phone and my old phone is receiving messages about the update not going through
Preferred solution: My new phone to receive email,calls etc on the request I have made over the last week
Denver, Colorado
Nobody answered the phone call.
I keep getting emails and texts saying my cloud photos will be deleted. I didn't know I had a cloud account.
User's recommendation: Don't waste your time calling them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Cancel service
Got another service and you charging me monthly and my bank doesn't applied to the account need to cancel service
Preferred solution: Apology
I really would like to speak to someone because this is cold in me.A lot of headache with this mess
- - I want to speak to someone about this mess.
- - It is causing me headaches and I feel nervous, upset, and unsupported.
I would like to speak to someone about this mess.It is causing me a lot of headache.I am getting nervous and upset because I don't know what's going on and I keep trying to figure it out.And nobody's helping me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durand, Michigan
Cloud - Review in Software category from Durand, Michigan
I never signed up for the cloud I was hacked. I need my money refunded to my account with in 1 week.
Or I will sue you and press charges for fraud.
I am an attorney and I don't lose. ONE WEEK.
never wanted the cloud, I never knew i had the cloud. Some guy hacked me and my debit card.
The police are after him.
I want my money back. Now or you will criminally charged.
Preferred solution: Full refund
User's recommendation: Never
Brands Related to Cloud
Citrix
“I waited over an hour to finally chat with someone, they asked me for the information that I had already...“
XenServer
Arctera
Spotfire
Companies Similar to Cloud
Google Cloud
“where you keep photos is full and I was blocked that is blocked you can't reach any one because of it...“
iCloud
“I get several emails daily from icloud stating my storage is maxed out and threats my icloud will be...“
Obligo
“Do not use this fraudulent company. Move-out charges were canceled and reflect that on their app. My...“
Kaspersky Lab UK
“why has £60.99 been taken from my bank, by KASPERSKY NEXWAY PUTEAUX FR I have not yet recieved any...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.